Terms of service

Terms of Service

LOWSTREET

Last updated: 22 October 2026

Welcome to LOWSTREET.

These Terms of Service govern your use of our website, lowstreet.shop, and the purchase of products from LOWSTREET.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

Nothing in these terms limits or excludes your statutory rights under applicable consumer protection laws.

1. About LOWSTREET

LOWSTREET is an independent UK-based streetwear brand offering clothing and accessories through our online store.

Our website is available at https://lowstreet.shop.

For enquiries relating to orders, products or these terms, please contact lowstreet.contact@gmail.com.

2. Eligibility and Website Use

By using our website, you agree to use it lawfully and responsibly.

You must not:

Use our website for fraudulent or unlawful purposes.
Attempt to interfere with website security or functionality.
Introduce viruses, malicious code or other harmful material.
Copy, reproduce or exploit website content without permission.
Provide false or misleading information when placing an order.

We reserve the right to restrict access to our website where reasonably necessary to prevent misuse, fraud or security threats.

3. Products and Descriptions

We aim to ensure that all product descriptions, photographs, prices and specifications are accurate and up to date.

However, slight variations in colour, texture, print positioning or appearance may occur due to screen settings, manufacturing processes and the characteristics of individual garments.

These normal variations do not affect your statutory rights where products are faulty, materially different from their descriptions or otherwise fail to meet legal standards.

Product availability may change without notice.

4. Pricing

All prices displayed on our website are in British pounds sterling (GBP), unless otherwise stated.

Any applicable taxes and additional charges will be shown as required during checkout.

Delivery charges are calculated according to the shipping method and destination and are displayed before you complete your purchase.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted.

If an obvious pricing error occurs, we may contact you before accepting or fulfilling an affected order.

5. Placing an Order

When you place an order, you are making an offer to purchase the selected products.

You will receive an order acknowledgement confirming that your order has been received.

A contract is formed when we accept your order, normally by sending an order confirmation.

We may decline an order before acceptance where there is a legitimate reason, including:

Product unavailability
Suspected fraudulent activity
Incorrect or incomplete order information
An obvious pricing or listing error
An inability to fulfil the order

If payment has already been taken for an order we cannot accept, we will issue a refund.

6. Payments

Payment must be completed using one of the payment methods available at checkout.

All transactions are processed through secure payment services.

Orders may be subject to payment authorisation and fraud prevention checks.

LOWSTREET is not responsible for additional fees independently imposed by your bank or payment provider.

7. Order Processing

Our products may be prepared or produced following receipt of an order.

Processing times may vary depending on the product, order volume and availability.

Any processing or delivery estimates displayed on our website are provided in good faith and are not guaranteed unless expressly agreed.

We will contact you if a significant delay affects your order.

8. Shipping and Delivery

LOWSTREET offers delivery to eligible destinations shown at checkout.

Shipping costs depend on the destination, order value and selected delivery service.

Customers are responsible for providing accurate and complete delivery information.

If you notice an error in your delivery details, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or dispatch.

For UK consumer orders, LOWSTREET remains responsible for the goods until they are delivered into your physical possession or that of a person you have identified to receive them, subject to applicable legal exceptions.

If an order is lost or significantly delayed, please contact us so we can investigate and provide an appropriate resolution.

Further information is available in our Shipping Policy.

9. International Orders

International orders may be subject to customs duties, import taxes and other charges imposed by the destination country.

Where such charges are not included in the amount collected at checkout, customers may be required to pay them before delivery.

Any applicable charges and responsibilities will be communicated as required by law.

International customers may also have mandatory consumer rights under the laws of their country of residence.

10. Returns, Cancellations and Refunds

We want customers to feel confident when shopping with LOWSTREET.

For eligible online purchases, UK consumers generally have the right to cancel within 14 days of receiving their goods without providing a reason.

After notifying us of cancellation, customers generally have a further 14 days to return the goods.

Certain products, including goods made to a customer's individual specifications or clearly personalised, may be excluded from the standard change-of-mind cancellation right.

Products are not automatically excluded merely because they are produced after an order is placed.

Our Returns & Refunds Policy explains how to request a return, the applicable return shipping arrangements and how refunds are processed.

Nothing in these terms limits your statutory rights in relation to faulty, damaged or incorrectly described goods.

11. Faulty or Incorrect Products

All products supplied by LOWSTREET must meet applicable consumer protection standards.

If you receive an item that is faulty, damaged, not as described or incorrect, please contact lowstreet.contact@gmail.com.

We may request photographs or additional information to help investigate the issue, but this does not remove your statutory rights.

Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund under the Consumer Rights Act 2015.

12. Intellectual Property

All original LOWSTREET branding, logos, designs, artwork, photographs, written content and other creative materials displayed on our website are protected by applicable intellectual property laws.

These materials may not be copied, reproduced, distributed, modified or used commercially without appropriate permission.

Purchasing a LOWSTREET product does not transfer ownership of the intellectual property associated with its design or branding.

Any third-party trademarks or materials remain the property of their respective owners.

13. Promotions and Discount Codes

From time to time, LOWSTREET may offer promotional discounts, special offers or limited-time campaigns.

Promotions may be subject to additional terms, including eligibility requirements, expiry dates and product exclusions.

Unless otherwise stated, discount codes cannot be combined.

We reserve the right to withdraw or correct a promotion where reasonably necessary, without affecting orders already accepted under that promotion.

14. Website Availability

We aim to keep our website accessible and functioning correctly.

However, we cannot guarantee uninterrupted access at all times.

Temporary interruptions may occur due to maintenance, technical issues or circumstances outside our reasonable control.

We may update, modify or discontinue website features where necessary.

15. Third-Party Services and Links

Our website may contain links to websites or services operated by third parties.

These services may be governed by their own terms and privacy policies.

LOWSTREET is not responsible for the independent content or practices of external websites.

This does not affect our responsibility for products and services that we are legally required to provide.

16. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these terms excludes or restricts your statutory consumer rights.

To the extent permitted by law, LOWSTREET is not responsible for losses that were not reasonably foreseeable when the contract was formed or that were not caused by our breach of contract or failure to exercise reasonable care and skill.

We do not exclude liability where doing so would be unlawful.

17. Privacy and Personal Information

We respect the privacy of our customers.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy for further information about how your information is collected, used, stored and shared.

18. Changes to These Terms

LOWSTREET may update these Terms of Service to reflect changes in our business operations, website functionality or applicable legal requirements.

Any updates will be published on this page with a revised date.

Changes will not retrospectively remove rights arising under orders already accepted.

19. Governing Law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer residing in another part of the United Kingdom, you retain any mandatory protections available under the laws applicable to you.

If you reside outside the United Kingdom, you may also benefit from mandatory consumer protections under the laws of your country of residence.

Nothing in these terms removes any right you may have to bring proceedings in a court with jurisdiction under applicable law.

20. Contact Information

For questions about these Terms of Service, orders or customer support, please contact: