Shipping policy

Shipping Policy

LOWSTREET

Last updated: 22 October 2026

At LOWSTREET, we believe the experience should be just as good as the clothing itself.

Every order is handled with care, from preparation and production through to packaging and delivery.

This Shipping Policy explains how we process, dispatch and deliver orders placed through lowstreet.shop.

1. Order Processing

LOWSTREET operates using an on-demand production model, meaning garments are prepared following the placement of an order.

Each item is produced and prepared for dispatch before being handed over to the delivery carrier.

Production and processing times may vary depending on the product, order volume and availability.

Please note that production time is separate from shipping time.

Once your order has been dispatched, you will receive a shipping confirmation where tracking information is available.

2. United Kingdom Shipping

We offer the following delivery options for eligible UK orders:

Shipping Method	Price
Standard UK Delivery	£4.99
Express UK Delivery	£6.99
Free Standard UK Delivery	Orders of £60 or more

Free UK delivery applies automatically to qualifying orders with an eligible UK delivery address.

Express delivery charges apply where that option is available and selected at checkout.

Delivery options and final charges are displayed before you complete your purchase.

3. International Shipping

LOWSTREET offers international shipping to eligible destinations.

Our current international delivery charges are:

Destination	Shipping Cost
European destinations	£14.99
Other international destinations	£23.99

Availability of international delivery services depends on the destination.

The final shipping charge and available delivery options will be displayed at checkout.

4. Delivery Times

Delivery estimates may vary depending on the destination, production requirements, carrier availability and customs processing.

Any delivery estimates shown at checkout or provided in order communications are estimates rather than guaranteed delivery dates, unless expressly agreed otherwise.

Express delivery refers to the shipping service selected and does not necessarily shorten garment production time.

We aim to fulfil orders within a reasonable timeframe and will contact customers if a significant delay occurs.

Unless a different delivery period has been agreed, UK consumer orders will be delivered without undue delay and within 30 days of the contract being formed, in accordance with applicable consumer law.

5. Order Tracking

Where tracking is available, customers will receive tracking information once their order has been dispatched.

Tracking updates are provided by the delivery carrier and may take some time to appear after dispatch.

If you have not received an expected shipping confirmation or are concerned about your delivery, please contact lowstreet.contact@gmail.com.

6. Customs and Import Charges

International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

Where these charges are not collected at checkout, they may be payable by the customer before delivery.

Such charges are determined by the relevant authorities and are outside LOWSTREET's direct control.

Customers should review any applicable import requirements before placing an international order.

Any information about import charges provided at checkout will take precedence where applicable.

7. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery details at checkout.

Please check your address carefully before confirming your purchase.

If you notice an error, contact lowstreet.contact@gmail.com as soon as possible.

We will make reasonable efforts to update delivery information where possible, but changes cannot always be made once an order has entered production or dispatch.

If an incorrect address causes a parcel to be returned, additional delivery charges may apply where reasonably incurred and permitted by law.

8. Delayed Deliveries

Although we aim to deliver orders promptly, delays may occasionally occur due to production issues, carrier disruptions, customs checks or circumstances outside our reasonable control.

If your order is significantly delayed, please contact us so we can investigate.

Where an agreed delivery deadline is missed, or goods are not delivered within the period required by law, customers may have the right to request delivery within an additional appropriate period or cancel the order and receive a refund.

Where delivery by a particular date was essential and this was made clear and agreed before purchase, additional cancellation rights may apply.

9. Lost Parcels

If your parcel appears to be lost in transit, please contact lowstreet.contact@gmail.com with your order number.

We will investigate the issue with the relevant delivery provider.

Where goods have not been delivered as required, LOWSTREET will provide an appropriate remedy, including a replacement or refund where applicable.

For UK consumer orders, responsibility for the goods generally remains with LOWSTREET until they are delivered into your physical possession or that of a person you have identified to receive them, subject to applicable legal exceptions.

10. Damaged or Incorrect Deliveries

If your order arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible.

Include your order number, a description of the issue and photographs where available.

We will review the issue and arrange an appropriate resolution in accordance with your statutory consumer rights.

11. Multiple-Item Orders

Orders containing multiple items may occasionally be dispatched in separate parcels.

If your order is split into multiple shipments, tracking information may be provided separately where available.

You will not be charged additional shipping fees solely because LOWSTREET chooses to divide an order into multiple parcels.

12. Returns and Refunds

If you need to return an item, cancel an eligible purchase or report a faulty product, please refer to our Returns & Refunds Policy.

Your statutory consumer rights remain unaffected by this Shipping Policy.

13. Contact Us

For questions about shipping, delivery or an existing order, please contact: