Return & Refund Policy

LOWSTREET

Last updated: 22 October 2026

At LOWSTREET, we take pride in the quality of our clothing and want every customer to feel confident when ordering from us.

If something isn't right with your order, we're here to help.

1. Returns

We accept returns of eligible items within 14 days of delivery.

To request a return, contact us at lowstreet.contact@gmail.com within 14 days of receiving your order.

Once you have notified us that you wish to cancel your purchase, you have a further 14 days to send the item back.

Returned items should be unworn, unwashed and, where possible, returned with their original tags and packaging.

You may inspect and try on clothing as you would in a physical shop. However, refunds may be reduced if items have been handled beyond what is necessary to establish their nature, characteristics and fit.

2. How to Request a Return

To begin a return, email lowstreet.contact@gmail.com with:

• Your order number

• The name associated with your order

• The item you wish to return

• The reason for your return.

Our team will respond with return instructions and the appropriate return address.

Please do not send items back without first contacting us, as the correct return destination may vary.

3. Return Shipping

For change-of-mind returns, customers are responsible for the cost of returning their items.

We recommend using a tracked shipping service and retaining proof of postage.

If an item is faulty, damaged or incorrect, LOWSTREET will cover reasonable return postage costs where a return is required.

4. Refunds

Once your return has been received, we will assess the item and process any refund due.

Approved refunds will be issued to the original payment method.

Where you exercise your statutory right to cancel an eligible order, we will refund the item price and the cost of standard outbound delivery, where applicable. Additional charges for premium or express delivery are not refundable beyond the standard delivery amount.

Refunds will be issued within 14 days of receiving the returned goods or receiving satisfactory evidence that they have been sent back, whichever is earlier.

Your payment provider may require additional time to make the refund visible in your account.

5. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact lowstreet.contact@gmail.com as soon as possible.

Include your order number, a description of the issue and photographs where available.

We will review the issue and arrange an appropriate remedy, which may include a replacement, repair or refund.

Your statutory rights under the Consumer Rights Act 2015 remain unaffected. This includes your rights where goods are faulty, not as described or not of satisfactory quality.

6. Exchanges

We do not currently offer direct exchanges.

If you would like a different size or design, you can request a return of an eligible item and place a new order.

This does not affect your statutory rights regarding faulty or incorrectly supplied goods.

7. Personalised Items

Items made to your individual specifications or clearly personalised may be excluded from the standard change-of-mind cancellation right.

This exception does not apply simply because an item is produced after an order is placed.

Faulty, damaged or incorrectly supplied personalised items remain covered by applicable consumer protection laws.

8. International Returns

Customers outside the United Kingdom should contact us before returning an item.

International return shipping costs for change-of-mind returns are the customer's responsibility.

Any applicable statutory cancellation or consumer rights in your country remain unaffected.

9. Lost Return Parcels

We recommend retaining tracking information and proof of postage until your return has been resolved.

If a parcel is lost during return shipping, please contact the delivery provider and notify LOWSTREET so we can review the circumstances.

This does not affect any statutory refund rights where you can provide satisfactory evidence that the goods were returned.

10. Contact Us

For any questions about returns, refunds or your order, please contact:

LOWSTREET

Email: lowstreet.contact@gmail.com

Website: lowstreet.shop

We aim to handle all return enquiries fairly, promptly and professionally.

Your statutory consumer rights are not affected by this policy.