Privacy policy

Privacy Policy

LOWSTREET

Last updated: 22 October 2026

At LOWSTREET, your privacy matters to us. We are committed to protecting your personal information and being transparent about how it is collected, used and stored.

This Privacy Policy explains how LOWSTREET handles personal information when you visit our website, place an order, subscribe to updates or contact us.

By using our website, you acknowledge the information provided in this policy.

1. Information We Collect

When you interact with LOWSTREET, we may collect certain personal information, including:

Personal Information

Full name
Email address
Telephone number
Billing and delivery addresses

Order Information

Products purchased
Order details and purchase history
Payment and transaction information
Delivery and tracking information
Returns and refund requests

Technical Information

IP address
Browser type and device information
Website usage and browsing activity
Cookies and similar technologies

Communication Information

Customer enquiries
Emails and messages sent to us
Feedback and customer service correspondence

We only collect personal information that is relevant to operating our business and providing our services.

2. How We Use Your Information

LOWSTREET uses personal information to:

Process and fulfil customer orders.
Arrange production, packaging and delivery.
Process payments and refunds.
Provide order confirmations and shipping updates.
Respond to customer enquiries and resolve complaints.
Improve our website, products and customer experience.
Maintain website security and prevent fraudulent activity.
Comply with legal, tax and regulatory obligations.
Send promotional communications where permitted by law.

We do not require customers to subscribe to marketing communications to complete a purchase.

3. Legal Basis for Processing

Where UK data protection law applies, LOWSTREET processes personal information using the following lawful bases:

Contractual Necessity

To process purchases, arrange delivery, manage returns and provide customer support relating to an order.

Legal Obligations

To comply with applicable accounting, tax, consumer protection and other legal requirements.

Legitimate Interests

To protect our business, prevent fraud, maintain website security and improve our services, where those interests do not override your rights.

Consent

Where required, to send certain marketing communications or use non-essential cookies and tracking technologies.

You may withdraw your consent at any time.

4. Payment Security

Payments made through LOWSTREET are handled using secure payment processing services.

Payment providers may process transaction details, payment information and fraud prevention data to complete purchases safely.

LOWSTREET does not require access to your full payment card details to process or manage your order.

We take reasonable steps to ensure that customer transactions are handled securely.

5. Sharing Your Information

To operate our business and fulfil orders, LOWSTREET may share necessary personal information with trusted third-party service providers.

These may include:

Payment processing services
Clothing production and fulfilment partners
Shipping and delivery companies
Website hosting and technical service providers
Email and customer communication services
Security and fraud prevention services
Analytics and marketing providers, where applicable

Information is shared only where necessary for the relevant purpose or where otherwise permitted by law.

Some providers may act as independent data controllers for particular activities and maintain their own privacy notices.

We do not sell customer contact lists to third parties.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide essential functionality and improve the shopping experience.

These technologies may be used to:

Maintain shopping baskets and checkout sessions.
Remember website preferences.
Support website security.
Understand website performance.
Measure marketing effectiveness where applicable.

Essential cookies may be used where necessary for website functionality.

Where required by law, non-essential cookies and tracking technologies will only be used after obtaining your consent.

You can manage your preferences through the privacy controls available on our website and your browser settings.

7. Marketing Communications

If you subscribe to LOWSTREET updates, we may send information about:

New clothing collections
Product launches
Special promotions
Brand announcements
Exclusive offers

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those messages or by contacting us directly.

We respect your communication preferences and handle marketing information in accordance with applicable law.

8. How Long We Keep Your Information

LOWSTREET retains personal information only for as long as reasonably necessary to fulfil the purposes described in this policy.

This may include retaining information to:

Complete orders and provide customer support.
Manage returns, refunds and disputes.
Meet tax and accounting requirements.
Comply with legal obligations.
Maintain appropriate business records.

When information is no longer required, we take reasonable steps to securely delete or anonymise it.

9. International Data Transfers

Some service providers involved in operating LOWSTREET may process personal information outside the United Kingdom.

Where applicable, we take steps to ensure that international transfers comply with UK data protection requirements.

This may include relying on recognised adequacy arrangements or appropriate contractual safeguards.

You can contact us for further information about relevant international data transfers.

10. Protecting Your Information

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, loss and disclosure.

These measures may include secure connections, access restrictions and the security controls provided by our service providers.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

11. Your Privacy Rights

Under applicable UK data protection law, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request restrictions on how your information is processed.
Object to certain processing activities.
Request transfer of eligible personal information.
Withdraw consent where processing is based on consent.

You have the right to object to the use of your personal information for direct marketing at any time.

These rights may be subject to legal conditions and exceptions.

To exercise your rights, contact lowstreet.contact@gmail.com.

We will respond to valid requests within the timeframes required by applicable law, normally within one calendar month.

You also have the right to raise a complaint with the UK Information Commissioner's Office at https://ico.org.uk if you are concerned about how your personal information is handled.

12. Children's Privacy

LOWSTREET does not knowingly collect personal information directly from children for marketing purposes.

Our website is not specifically directed towards children.

If we become aware that personal information has been collected from a child unlawfully, we will take appropriate steps to address the situation.

13. Third-Party Websites

Our website may contain links to external websites or services.

LOWSTREET is not responsible for the privacy practices or content of websites operated by third parties.

We recommend reviewing the privacy policies of any external websites you visit.

14. Changes to This Privacy Policy

LOWSTREET may update this Privacy Policy to reflect changes in our operations, services or applicable legal requirements.

Any updates will be published on this page with a revised date.

We encourage customers to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact: