Returns & Refunds

Returns & Refunds Policy

This policy outlines the terms for returns, refunds, and exchanges at LOWSTREET. By purchasing from us, you agree to the conditions outlined below.

Return Eligibility

Returns are accepted within 14 days of delivery. To be eligible, items must be:

• Unworn, unused, and in original condition
• Returned with original packaging
• Free from damage, stains, or odours

Non-Returnable Items

The following items are non-returnable:

• Sale or discounted items
• Gift cards
• Items showing signs of wear or use

Refund Process

Once your return is received and inspected, you will be notified of approval or rejection. Approved refunds will be issued to the original payment method. Refund processing times vary depending on your payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was faulty or incorrect. Shipping fees are non-refundable.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, contact us within 48 hours of delivery with clear photographic evidence. We reserve the right to request the item be returned before issuing a refund or replacement.

Chargebacks

Initiating a chargeback without first contacting LOWSTREET may result in your account being restricted. We encourage customers to contact us directly to resolve issues.

To initiate a return, email lowstreet.contact@gmail.com.